SERVICE. BY NELSON
Readily reactive, proudly proactive and effectively efficient. We’ve been servicing dish and glasswashers for as long as we’ve been making them – helping users gain the maximum life span, best results and the least downtime as possible. So, how can we help you today?
The rise of Nelson Service has spanned six decades. Our commitment to keep our clients washing has never faltered and that’s why so many customers come back to us for onward generations of machines.
WE CARE FOR YOUR MACHINE AS MUCH AS YOU DO
Our relationship with you goes beyond helping you choose the right machine, which is why your journey with Nelson doesn’t end at the point of installation. With a full parts and labour warranty, and ongoing service support, you are buying more than just uncompromising performance.
INSTALLATION
Your first encounter with our engineering team will be on the day we arrive to install your new commercial dishwasher or glasswasher. After installing and thoroughly testing your new machine, the engineer will remain on hand to fully familiarise you and your staff with all the functions and standard maintenance procedures, as well as to answer any questions you may have. This attention to detail not only ensures that you receive the best level of service from our installation team, but also helps ensure that your machine will function at its best for years to come.
START WITH A CHAT?
Many queries and common faults can be resolved without the need for an engineer call out. Our team are always ready to take your call and quickly work out the best and quickest course of action, so start your query with a phone call.
HELP BEYOND THE CALL OF DUTY
We understand the importance of choosing the correct machine to support you in one of the most important functions of any catering operation – the tireless supply of clean glasses, plates and crockery. Our highly trained consultants are waiting to take your call and are happy to travel to you. We can arrange a no-obligation site survey during which our wealth of experience can guide you through the selection process to help you find the perfect new commercial dishwasher or glasswasher.
DON'T WORRY - HELP IS ON THE WAY
Rapid service response is our number-one priority with every call we receive. Our vehicles are equipped with sufficient parts to make almost any repair within a single call out. In the unlikely event that a fault or breakdown occurs with your warewasher then you will be pleased to know that our team of in-house engineers fix machines on the initial visit 97% of the time.
EXTEND YOUR PEACE OF MIND
If it’s peace of mind you’re looking for, we offer a suite of tailored, care packages designed to ensure the best possible results way beyond your initial warranty period ends.
LEARN ABOUT NELSON CARE
LET’S TALK
If you wish to discuss anything regarding how Service by Nelson can help to enhance and maintain the lifespan of your machine, please do not hesitate to contact us.