For any business, every budget
We offer a range of service contracts to keep your warewashing operations running at their reliable best. Welcome to Nelson Care Service Contracts. Choose the level of support that suits your business – all packages include flexible options with planned preventative maintenance (PPM) visits to ensure your machines perform efficiently, consistently, and reliably.
Whether you need essential coverage or full-service support, Nelson Care Packages give you peace of mind and the confidence that your equipment is maintained to the highest standards. We look for early signs of problems before they manifest into breakdowns so that you can focus on your customers and your operation – and let us keep your machines in peak condition, every day.
WHAT’S IN THE BOX?
Our care packages are as comprehensive as they are cost-effective. Here’s a look at what each one includes:
THREE TIERS – A SOLUTION FOR EVERYONE
We offer three tiers of service cover to appeal to every type of business, every workload and every budget. Our Bronze, Silver and Gold packages give incremental levels of benefits tailored to suit a range of working environments.
- 2 planned preventative maintenance visits per year to keep your machine running smoothly
- All callouts. travel and labour included for reactive breakdowns
- Priority response speed when breakdowns occur
- All callouts and labour costs included within package
- 15% saving on spare parts
- 15% saving on chemicals and accessories
- Strong balance of cost and protection. suited to high-volume pubs, restaurants, and hotels that need predictable labour costs, want to avoid emergency callout charges, and value both uptime and cost control.
- 2 planned service visits per year to keep your machine running at peak performance
- All callouts. travel and labour included for reactive breakdowns
- Priority response speed when breakdowns occur
- All callouts and labour costs included within package
- All spare parts included
- 20% saving on chemicals and accessories
- Full protection with zero hidden costs, suited to premium venues, multi-site operators, and finance-driven businesses that prioritise uninterrupted service, predictable budgets, and complete cover with no hidden costs.
- 2 planned preventative maintenance visits per year to keep your machine running smoothly
- 10% discount on labour, and parts for reactive maintenance callouts
- Priority response speed when breakdowns occur
- Breakdown Costs: Reduced rates on callouts and labour
- 10% saving on spare parts
- 10% saving on chemicals and accessories
- Affordable entry-level cover with savings, best suited to operators with tighter budgets who still want regular maintenance and priority support but are happy to pay discounted rates if a breakdown occurs.
HOW MUCH WILL IT COST?
Each package we sell is different. Costs are calculated based on the age, range, model and type of the machine. This creates a potentially complex pricing matrix and, for that reason, we do not publish prices on line.
However, we can produce cost estimates quicky and begin implementing your agreement should you wish to proceed.
Call us free on 0800 592 833 to start a chat.
CALL US NOW
PRIORITY RESPONSE
As a care plan customer, your call always goes to the top of our list. When you contact us, our team immediately checks live availability across our satellite-tracked fleet to locate the closest suitable engineer. This means we can respond faster and more efficiently, giving you added confidence that help is already on the way.
While we never make promises we can’t keep, we can promise that you’ll never be left waiting any longer than necessary. Your care plan ensures your business is treated as a priority, with our service team working proactively to get you the quickest possible response every time you need us.
It’s all part of the reassurance that comes with being a plan holder: dedicated attention, faster action, and the certainty that you’re always considered an important customer to us—whenever you call.
ESSENTIAL SAVINGS
All care plan customers receive a discount on our full range of detergents and machine-care products. We formulate our own range of detergents, rinse aid and maintenance chemicals to firstly encourage fantastic wash results, but also to help with your machines longer term health.
Not only that, but should your machine require any spare parts during any routine repair, as a care plan customer, we’ll give you discount on this too.
HOW TO BUY
To enquire about purchasing a care package agreement, simply call us free on 0800 892 533 or fill out the short form below. The process begins with an initial inspection of your machine, so booking that will be the starting point. Our service team will help you from there.