Nelson Wash FAQ

Machine Selection FAQ

 

What is the difference between a commercial dishwasher and a glasswasher? Can I use one for both?

Commercial dishwashers are designed for plates, cookware and utensils, while glasswashers are optimised for cleaning glasses quickly without streaking or damage. Although a dishwasher can wash glasses, a dedicated glasswasher delivers the best results for bars and hospitality venues.

 

How do I choose between Nelson’s Speedwash, Speedwash Plus+, and Advantage ranges?

Speedwash is a reliable, cost-effective choice for everyday use. Speedwash Plus+ combines premium features with simple operation, while the Advantage range offers Nelson’s highest level of performance, energy efficiency and advanced controls for demanding commercial environments. 

 

Which size machine should I buy?

The right machine depends on your daily wash volume, available space and peak demand. Nelson offers compact undercounter models, larger upright machines and high-capacity pass-through systems to suit businesses of every size. If you’re unsure, our experts can recommend the best solution for your operation. 

 

Service, Installation & Warranty FAQ

 

Is professional installation included, and do you train my staff?

Yes. Our engineers install, test and commission your machine, then provide on-site training so your staff know how to operate and maintain it correctly from day one. 

 

What happens if the machine breaks down during peak service?

Our service team responds quickly to minimise downtime. Engineers carry a wide range of genuine spare parts, allowing them to resolve 97% of repairs on the first visit. 

 

What is the life expectancy of a Nelson dishwasher?

Nelson machines are built for long-term reliability. With regular servicing and proper maintenance, they’re designed to provide many years of dependable performance, with many customers using their machines for well over a decade. 

 

Ordering FAQ

 

How fast will I receive my order?

Once we have received your order, we will contact you to arrange a suitable time and date for delivery/installation and ask some questions to make sure you have purchased the correct machine.

 

How can I track my order?

All commercial dishwashers and glasswashers are delivered/installed by our own engineers, so we always have full visibility over the location of your order. If you’d like to know the status of your order, you can contact our support team for an update.

 

Can I cancel my order?

You are entitled to cancel your order within 7 days without giving any reason for doing so.