WE CARE FOR YOUR MACHINE AS MUCH AS YOU DO
Our relationship with you goes beyond helping you choose the right machine, which is why your journey with Nelson doesn’t end at the point of installation. With a full parts and labour warranty, and ongoing service support, you are buying more than just uncompromising performance.
INSTALLATION
Your first encounter with our engineering team will be on the day we arrive to install your new commercial dishwasher or glasswasher. After installing and thoroughly testing your new machine, the engineer will remain on hand to fully familiarise you and your staff with all the functions and standard maintenance procedures, as well as to answer any questions you may have. This attention to detail not only ensures that you receive the best level of service from our installation team, but also helps ensure that your machine will function at its best for years to come.
HELP BEYOND THE CALL OF DUTY
We understand the importance of choosing the correct machine to support you in one of the most important functions of any catering operation – the tireless supply of clean glasses, plates and crockery. Our highly trained consultants are waiting to take your call and are happy to travel to you. We can arrange a no-obligation site survey during which our wealth of experience can guide you through the selection process to help you find the perfect new commercial dishwasher or glasswasher.
DON'T WORRY - HELP IS ON THE WAY
Rapid service response is our number-one priority with every call we receive. Our vehicles are equipped with sufficient parts to make almost any repair within a single call out. In the unlikely event that a fault or breakdown occurs with your warewasher then you will be pleased to know that our team of in-house engineers fix machines on the initial visit 97% of the time.